Terms and Conditions

Occupancy and Additional Guest Policy

  • Maximum occupancy of 2 guests for the Deluxe Twin and Deluxe Double rooms, 2+1 guests for Suite rooms, and 3+1 guests for the Family Suite.
  • +1 guests will be charged IDR 250,000/night/pax, for children aged 2-10. Children over 10 years of age are considered as adults and are charged IDR 350,000/night/pax. The surcharge includes breakfast and an extra bed upon request.
  • Free of charge for a maximum of 1 child under 2 years for every room, excluding breakfast and extra bed.
  • There can only be one additional +1 guest per room.
  • +1 guests in rooms will only be allowed in the bookings of the Suite rooms and Family Suite.
  • Additional Guest surcharges will be payable upon check-in.

 

Check-In & Check-Out Policy

  • Check-In Time: 14.00

Check-Out Time: 12.00

  • Check-Out Time Until 18.00: Charged 50% of Room Rate

Check-Out Time After 18.00: Charged 100% of Room Rate

  • During check-in, please provide a valid passport or identity certificate.
  • Room charges must be settled in full upon check-in.

 

Cancellation Policy

  • Written cancellation at least 3 days before arrival date.

 

No Show Policy

  • In case of no show, 100% of the room rate of the total nights confirmed will be charged.